Privacy Policy
Last updated: January 2025 | Effective Date: January 22, 2025
Introduction
Apulia.Travel ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using Apulia.Travel, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
1. Information We Collect
Personal Information You Provide
- Account Information: Name, email address, phone number, password, profile picture
- Booking Information: Travel dates, accommodation preferences, guest details, special requests
- Payment Information: Credit card, debit card, or other payment method details (processed securely through third-party providers)
- Communication Data: Messages, reviews, feedback, and correspondence with us or property partners
- Identification Documents: When required for verification purposes (government-issued IDs for certain bookings)
Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, clicks, searches, bookings completed
- Location Data: General location based on IP address (not precise GPS tracking without consent)
- Cookies and Similar Technologies: Authentication, preferences, analytics, marketing purposes
Information from Third Parties
- Property partners and accommodation providers
- Payment processors and financial institutions
- Social media platforms (if you link your account)
- Analytics providers and marketing partners
2. How We Use Your Information
Service Delivery
- ✓ Process and manage bookings
- ✓ Provide customer support
- ✓ Send confirmation and updates
- ✓ Facilitate payments
Personalization
- ✓ Customize your experience
- ✓ Recommend experiences
- ✓ Save preferences
- ✓ Match destinations to interests
Communication
- ✓ Send newsletters (with opt-out)
- ✓ Marketing communications
- ✓ Service announcements
- ✓ Special offers and promotions
Analytics & Improvement
- ✓ Analyze usage patterns
- ✓ Improve services
- ✓ Prevent fraud
- ✓ Ensure security
3. Information Sharing and Disclosure
With Property Partners: We share essential booking details with accommodations and experience providers to fulfill your reservations.
Service Providers: Payment processors, cloud providers, email services, and analytics companies that process data on our behalf.
Legal Requirements: When required by law, court order, or government request, we may disclose information.
Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share information when you explicitly consent to share it with third parties.
✓ We do NOT sell your personal data to third parties for marketing purposes.
4. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: Obtain a copy of the personal data we hold about you
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Restrict Processing: Limit how we use your information
Right to Data Portability: Receive your data in a portable format
Right to Opt-Out: Unsubscribe from marketing communications
Right to Object: Object to certain processing activities
To exercise these rights, contact us at maxapulia@gmail.com
5. Data Security
We implement comprehensive security measures to protect your personal information:
- SSL/TLS encryption for data in transit
- Encryption of sensitive data at rest
- Regular security audits and penetration testing
- Access controls and authentication protocols
- Secure password hashing and storage
- Firewalls and intrusion detection systems
- Regular staff training on data protection
Important: While we employ robust security measures, no internet transmission is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data to the highest standards.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies: Required for site functionality (authentication, security)
Performance Cookies: Analyze usage patterns and improve performance
Marketing Cookies: Deliver personalized content and track conversions
Preference Cookies: Remember your settings and preferences
You can control cookie preferences through your browser settings. However, disabling cookies may affect site functionality.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on the type of data:
- Account Data: Retained while your account is active and for 2 years after deletion
- Booking Information: Retained for 7 years for tax and legal compliance
- Payment Data: Retained according to payment processor requirements (typically 7 years)
- Marketing Data: Retained until you opt out
- Analytics Data: Typically retained for 26 months
8. Children's Privacy
Apulia.Travel is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by updating the "Last updated" date and, when appropriate, by sending you a notification or requesting your consent.
Your continued use of Apulia.Travel after modifications means you accept the updated Privacy Policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
We will respond to your inquiry within 14 days.